Migration, Mobilities and Digital Technologies – a special series published in association with the ESRC Centre for Sociodigital Futures.
By Kuba Jablonowski.
The UK immigration status is going online. Tangible documents issued by the Home Office are set to expire at midnight on 31st December 2024 as the department has been short-dating them for years. From 1st January 2025, status holders will transact through a set of websites called View and Prove to access their status, which is now called an eVisa, and to evidence it to others using share codes. Status checkers will transact through Home Office websites too, verifying people’s right to work or right to rent online as part of the British government’s ‘hostile environment’ policy. Carriers, such as airlines, will rely on automated status checks as part of their check-in procedures. Should these fail, they can resort to View and Prove as well. This unassuming portal warns users it is in the beta phase: feature-complete but not bug-free. And yet, it controls access to a vast network of casework systems and data stores holding information that is used to generate an immigration subject and their immigration status.
Borders, once firmly on the ground and often imagined as cliffs and rivers, walls and fences, are about to be governed entirely through online computing. It is hard to overstate the significance of this seemingly technical change. It does not just transform who enacts borders and how. It also transforms the way the subject of immigration control is administratively constructed by the border bureaucracy.
Immigration status was traditionally inscribed into a token that would represent the person as a subject of immigration control: a visa sticker, a biometric residence permit, a permanent residence card, and so on. What makes these into tokens is not the material quality but the inscribing of multiple types of information such as biographic, biometric, and immigration records into a single and stable medium. This medium then remains in the hands of the person who holds the immigration status inscribed into it. There are also digital tokens of status, such as machine-readable codes used in boarding passes and vaccine passports. They give their holder a similar level of autonomy as residence cards or visa stickers. They can be downloaded onto a personal device or printed on a physical medium, and they grant access as long as they remain valid.
The online system designed by the Home Office replaces such stable tokens with online transactions. Each time the holders want to check or evidence their status, they must transact through the View and Prove portal. They first log on with the document they used to create their online account. They are then sent a verification code to the email address or phone number held for that account. Once logged on, users have the option to view their status or generate a share code. This code, which is valid for 90 days but which can glitch for a number of reasons, then needs to be shared with the status checker – the landlord, the employer, the airline, and so on – who in turn enters it into the relevant status checking website along with their own details to verify the holder’s right to work, rent, travel, and so on. Status holders and checkers use different portals but they are all hosted on the gov.uk domain.
Screenshot from the UK Government’s View and Prove website (accessed by the author on 5th November 2024)
However, the View and Prove portal is merely the front end of a complex network of upstream services that store and compute data at the back end. This network includes legacy services and novel systems developed incrementally as part of the Immigration Platform Technologies programme since 2014, at the cost of around GBP 500 million to date. In total, there are more than 90 different casework systems that feed data into this network. Two central components amongst them are the Person Centric Data Platform, which holds historic records from legacy systems and live records from new applications, and the Immigration and Asylum Biometric System, which holds the facial image and finger scans.
As we show in a paper recently published with my colleague Monique Hawkins in the Journal of Immigration, Asylum and Nationality Law, this design proved to be prone to glitching when originally rolled out for the European Union Settlement Scheme. Our paper argues that glitching, albeit marginal in the sense that it affects the minority of users, is nonetheless systemic because it results from the design and configuration of digital status services. This argument is built on hundreds of cases reported by status holders and legal representatives to the3million, a civil society organisation and a strategic research partner on the Algorithmic Politics and Administrative Justice project.
Based on that evidence, we outline a typology of glitches. They include problems with service availability or user login, as well as errors with profile maintenance or status sharing. In the most serious cases user profiles can become entangled with each other due to problems with data linking. When viewing or sharing status after login, such users see someone else’s photo, name or visa in their own profile. A whistleblower report earlier this year suggested this type of glitch, which the Home Office refers to as a merged identity, was affecting more than 76,000 people in early 2024. The Home Office later disclosed that it had identified around 46,000 ‘records with an identity issue’ and managed to fix some of them, but not others. And that was earlier this year, before the estimated four million users with expiring biometric residence permits were added to the millions of those who have to rely on digital services to prove their status.
Fundamentally, these problems stem from the specific design of digital status services. The Home Office insists the system must reflect the current immigration status of the status holder. In 2023 the department reaffirmed its commitment ‘to a digital system of real-time checks’ and said it ‘will not compromise on this principle’. This necessitates ongoing computation of identity and immigration data processed on different systems that handle immigration transactions: applications for grants and upgrades of status, reviews and appeals of caseworker decisions, updates of images and documents linked to the user’s account, and so on. There is always a risk this computation will go wrong – and that if it does, the holder is locked out of their status as they are trying to evidence it.
This is why View and Prove should not be seen as a digital immigration document. Rather, it is the online interface of a transactional system set to replace immigration documents. This system does not swap tangible tokens of status – residence cards or visa stickers – for digital tokens. Instead, it mandates online checks of immigration status in real time. This system does not come with any document that can be stored on a personal device or reproduced on a physical medium. The proof of immigration status is produced on the screen in the moment of the check – and it vanishes into the cloud of Home Office servers as soon as the check is done.